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Xbox 360 Hardware Failures - Is It Time for Consumer Action?


Submitted by thankeeka on June 28, 2007 - 10:33am. General News

A class action suit against Microsoft because of a bunch of system failures? Hey, where can I sign up? I've owned several systems now, and the only one that ever fully broke was my 360, and now my second system seems to be on its last leg. Not a one of my Nintendo systems have broke. My original Playstation is missing some of its disc holding clips, but it still works. Heck, my Nintendo when I had it was still able to work if you blew into it and jiggled cartridges. Microsoft - just admit you've got a problem, because Houston already knows it.

From the article:

My Xbox 360 is currently visiting Texas.

GamePolitics, of course, is headquartered near Philadelphia, so we’re not seeing much of one another these days. The reason for the long-distance relationship? My 360, which experienced the dreaded red lights of death failure only weeks after purchase, is undergoing warranty repair.

So are a lot of other gamers’ 360’s, apparently. Rob Watson, with whom I share game coverage duties for the Philadelphia Inquirer, suffered the same problem recently:

I try to leave my personal gaming woes out of this column, but… I got the dreaded Red Rings of Death… Microsoft continues to stick to its 3- to 5-percent defective rate for its next-gen console. My gut, how I judge all things of utmost importance, tells me that might be a tad low, especially after the company bumped up the warranty from 90 days to a year and threw in free shipping on repairs. For 3 percent?

Web sites such as http://www.xbox360defective.com/ offer countless sad stories, including a guy who has gone through seven of them.

So what’s the real number of broken 360’s? I doubt it is as high as the estimates made by http://www.360-gamer.com/. Their informal poll found “2,315 (61 percent) responses to the survey have complained that they’ve got through at least one console, with many having got through even more than that.”

That is just crazy, and there would be class action suits all over the place if that were even remotely close to being accurate. However, I will say this: Out of the 10 or so 360 owners I complained to about my box, two also had to replace or repair one.

Read the full article over at gamepolitics.com


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